Privacy Policy

Last Updated: 25-April-2026
Brillix Group is committed to protecting your privacy and handling your personal information with honesty, care and full transparency. This Privacy Policy outlines how we collect, use, store and safeguard the information you provide when visiting our website or booking our professional cleaning services. By accessing and using our website at brillixgroup.com.au, you agree to the practices described in this policy. If you do not agree with any part of this policy, we kindly ask that you refrain from using our website or submitting your personal information through our booking form.

Information We Collect

When you interact with our website, particularly through our booking or contact forms, we collect certain personal information to deliver our services effectively. The information we may collect includes:

Full name
Email address
Phone number
Property address and suburb
Type of cleaning service requested
Preferred date and time of service
Any additional notes or special instructions provided at the time of booking

This information is collected solely for the purpose of processing your booking and delivering our cleaning services to the highest standard.

How We Use Your Information

The personal information we collect is used exclusively to manage and confirm your cleaning booking, communicate with you about your upcoming or completed service, respond to any enquiries or feedback you submit, and continuously improve the quality of our services and website experience. Brillix Group does not sell, trade, rent or share your personal information with any third parties for marketing or commercial purposes.

Third Party Tools and Services

To improve website performance and monitor traffic, we use the following trusted third party tools.

Google Analytics is used to collect anonymised data about how visitors interact with our website, including pages visited, time spent on site and general browsing behaviour. This data helps us improve the user experience and website performance. We encourage you to review Google’s Privacy Policy for a full understanding of how they handle data.

Cookies

Our website may use cookies to enhance your browsing experience and help us understand how our site is being used. Cookies are small text files stored on your device by your web browser. They do not contain personally identifiable information and are used only to improve site functionality and performance. You may choose to disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

Data Storage and Security

Brillix Group takes the security of your personal information seriously. We implement reasonable technical and organisational measures to protect your data from unauthorised access, misuse, loss, alteration or disclosure. Access to your personal information is restricted to authorised personnel only, those directly involved in processing your booking and delivering your cleaning service. While we take every reasonable precaution, please be aware that no method of data transmission over the internet is completely secure.

Retention of Your Information

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required under applicable Australian laws and regulations. Once your information is no longer needed, it is securely deleted or anonymised.

Your Privacy Rights

As a user of our website and a client of Brillix Group, you have the right to request access to the personal information we hold about you, request corrections to any information that is inaccurate or outdated, and request the deletion of your personal information where it is no longer required. To exercise any of these rights, please visit our Contact Us page at https://brillixgroup.com.au/contact-us/ and we will respond to your request in a timely manner.

Changes to This Privacy Policy

Brillix Group reserves the right to update or revise this Privacy Policy at any time. Any changes will be reflected on this page with a revised date at the top. We encourage you to check this page periodically to stay informed about how we are protecting your information. Continued use of our website following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us via email: contact@brillixgroup.com.au, or visit our Contact Us page directly at https://brillixgroup.com.au/contact-us/.